Frequently Asked Questions
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We specialize in luxurious, stylish photo booth setups with vibrant photos, modern technology, and personalized service to make your event truly unforgettable.
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We are proudly based in Whangārei and serve events across Northland and surrounding areas including:
• Dargaville
• Ruakākā
• Kerikeri
• Mangawhai
A travel fee may apply for locations over 20 km from Whangārei CBD.
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Simply contact us through our website or send us a message. We'll discuss your event details, confirm availability, and secure your booking.
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We cover:
• Weddings & engagements
• Birthdays & school balls
• Corporate functions & brand activations
• Community events & fundraisers
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Yes! Our photobooth prints high-quality 2x6 or 4x6 inch photos instantly. We also offer digital copies via text, QR code, email, AirDrop or online gallery.
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Absolutely! We offer customizable templates, backdrops, and props to match your event’s theme and style.
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We recommend a space of at least 3m x 3m with access to power. For outdoor events, a sheltered or indoor setup is preferred.
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Yes, a friendly Epic Moments attendant will be present throughout the event to assist guests and ensure smooth operation.
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All cancellations must be submitted in writing to Epic Moments & Co. (the "Company"). Upon cancellation by the Client, the event date will immediately be made available for other bookings. In the event of a cancellation, and provided there are no legally binding reasons preventing the event from taking place, all monies received by the Company shall be held as a credit on file for a period of one (1) year. Situations not considered legally binding reasons include, but are not limited to, mandatory mask mandates, mandatory social distancing orders, or limitations on event attendance.
Additionally, the Client acknowledges and agrees to the following payment obligations, depending on the timing of the cancellation:
Cancellation 180 days or more before the event:
The initial retainer fee is non-refundable. Any other payments made, excluding transaction fees, will be refunded, unless special order items have been purchased.Cancellation between 179 and 60 days before the event:
The initial retainer fee is non-refundable. Any amounts paid beyond the retainer fee will be refunded up to fifty percent (50%) of the total event fee. The remaining fifty percent (50%) of the total booking fee will be due and payable, unless already paid.Cancellation within 59 days of the event:
No refunds will be issued, and the full amount of the booking fee is due. The only exception to this policy is if the cancellation is due to death or military deployment, provided a verifiable death certificate or military deployment papers are presented. In such cases, all amounts paid, excluding the retainer fee and transaction fees, will be refunded. If military deployment is the cause for cancellation, the total amount paid, excluding the retainer and transaction fees, may be applied as a credit to a future event, subject to the availability of the new date.
In the event that the Client must cancel due to a city, state, or national "lockdown," "stay-at-home" order, or a mandatory closure of event venues, and the event cannot legally take place as a result, the Company will issue a refund for all payments received, less the non-refundable retainer fee. The retainer fee will remain on file as a credit, and such credit may be transferred to another event, service, or Client. Any additional payments owed by the Client will be waived under these circumstances.
Let’s create moments worth remembering. 💫
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Sleek, modern, and professional photobooth
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Instant Digital Sharing – via AirDrop, QR code, text, or email
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Elegant Setup – a clean, stylish look that suits any venue
